BOOKING AND PAYMENT POLICIES
BOOKING AND PAYMENT POLICIES
Discovery Fleet Corp. reserves the right to make changes at any time of booking confirmation. Any consequences will be communicated with agent/prospective guests. These may include increase in price due to changes in fuel cost, government taxes, or park fees, amongst others. Changes may occur after the booking confirmation may include change in itineraries or time schedule due to unexpected natural events or political unrest.
All fees and fuel surcharge itemized separately are subject to change or may be added in any destination up until the date of travel.
At the time of the booking if the price of brent oil goes beyond USD60.00 per barrel, a fuel surcharge of USD150.00 per person will be applied. Should the price of brent oil is USD60.00 or below on the day of embarkation, a credit voucher will be given for use during the trip and cannot be encashed.
REBOOKING POLICY:
| Rebooking is allowed 8 weeks prior departure | 20% rebooking fee will apply. |
| Rebooking less than 8 weeks prior departure | 20% rebooking fee will apply but only for medical reason. Otherwise, rebooking is not allowed but client is free to sell his or her space or assign it to someone else. |
Price difference may apply
CANCELLATION POLICY:
- Cancellation must be in writing (via email is allowed).
- Substitution of passengers is permitted for the same voyage.
- No refunds will be issued for unused or partially used packages.
| BEFORE DEPARTURE | CHARGES | |
|---|---|---|
| FIT/Individual | 91 – 120 days prior departure | 20% deposit is not refundable |
| 90 days and below prior departure | No refund | |
| Group (min. 10pax) /Full Charter | More than 6 months prior arrival | Half of 20% deposit is not refundable |
| 6 months – 91 days prior departure | 20% deposit is not refundable | |
| 90 days or less prior departure | 100% not refundable |
DIVE and TRAVEL INSURANCE:
Discovery Fleet Corp. (DFC) requires all clients to have dive insurance and highly recommends to have a travel insurance.
DFC is not liable for cancellation of trips due to mechanical or equipment breakdown or repair, force majeure/weather or unforeseen circumstances including medical emergencies/diving accidents necessitating the return of the vessel to the nearest port/medical facility to seek help.
A full refund will be given to the agent if DFC declares a cancellation BEFORE EMBARKATION. The agent will then be in charge of finding an alternate accommodation of passengers at their expense. If cancellation was made UPON/AFTER EMBARKATION time, no refund will be given and DFC will find an alternate accommodation for the passengers on DFC expense.
In case of mechanical problems or boat breakdown before or while the trip is underway, DFC will make the best effort to
provide alternate accommodation. Should this be unavailable, DFC will refund only the unused portion of the trip. Please make
sure that airline tickets are re-bookable or refundable. DFC will not be responsible for transportation expenses beyond what
is included in the package – i.e. local airport to ship transfers.
Refunds for trip cancellation will be done through bank to bank wire transfer ONLY due to security and AMLA restrictions. We
will not entertain demands on cash refunds/transactions at our office.